Your privacy matters to First Bell Holiday. This Privacy Policy explains in plain language what information we collect when you visit our website or book with us, why we collect it, how we use it, who we share it with, and the choices you have regarding your data. By using our website or services, you consent to the practices described below.
1. Who We Are
First Bell Holiday is an independent travel agency (CLIA #14017953) located at 1070 Morris Ave, Apt 1147, Union, NJ 07083, United States. For privacy-related questions, you may contact us at contact@firstbellholiday.com or (866) 886-3901.
2. Information We Collect
2.1 Information You Provide
When you contact us, request a quote, or complete a booking, we may collect:
- Full name and date of birth (required for cruise manifests)
- Mailing address, email address, and phone number
- Passport or government ID information when needed for international sailings
- Payment card details processed via secure payment partners
- Travel preferences (dining, accessibility, celebrations, dietary needs)
- Emergency contact information
2.2 Information We Collect Automatically
When you visit our website, certain information is collected automatically through cookies and analytics tools:
- Device type, browser, and operating system
- IP address and approximate location
- Pages viewed, time on site, and referral source
- Anonymous interaction data used to improve our website
3. How We Use Your Information
We use the information we collect strictly to provide and improve our cruise booking services. Specifically:
- To prepare cruise quotes and complete bookings on your behalf
- To communicate booking confirmations, payment reminders, and travel updates
- To pass required passenger information to cruise lines
- To respond to customer service inquiries
- To send optional promotional emails (only when you have opted in)
- To improve website performance, security, and content relevance
- To meet legal, tax, or regulatory obligations
4. Legal Basis for Processing
We process personal data on the following legal bases: (a) performance of a contract when you book a cruise through us, (b) compliance with legal obligations, (c) our legitimate business interests, and (d) your consent, where required.
5. Information Sharing
We do not sell your personal information. We share data only when necessary to deliver our service or as required by law. Categories of recipients include:
- Cruise lines and travel suppliers — to issue tickets and fulfill your booking
- Payment processors — to securely process transactions
- Insurance providers — when you elect to purchase travel insurance through us
- Service providers — including IT, email, and analytics vendors that operate under confidentiality obligations
- Regulators and authorities — when required by law, subpoena, or to protect rights and safety
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for essential functionality, analytics, and (where permitted) marketing. You may adjust cookie preferences via your browser settings. Disabling certain cookies may affect the functionality of our site.
7. Data Retention
We retain personal information only for as long as necessary to provide our services, fulfill legal/tax obligations, resolve disputes, and enforce our agreements. Once retention is no longer needed, data is securely deleted or anonymized.
8. Security of Your Information
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, or disclosure. These include encryption in transit, secured payment gateways, restricted internal access, and routine review of our security practices. While we take security seriously, no online transmission can be guaranteed 100% secure.
9. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- The right to access the information we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data (subject to legal retention)
- The right to opt out of marketing communications at any time
- The right to file a complaint with a data-protection authority
To exercise any of these rights, please email us at contact@firstbellholiday.com. We may need to verify your identity before fulfilling certain requests.
10. Children's Privacy
Our services are intended for adults aged 18 or older. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us information without consent, please contact us so we can remove it.
11. International Transfers
To facilitate cruise bookings, your information may be transferred to cruise lines, partners, and service providers located outside the United States. Where required by law, we use appropriate safeguards for cross-border transfers.
12. Third-Party Links
Our website may include links to cruise lines or third-party sites. We are not responsible for their privacy practices. Please review the privacy policies of those sites separately.
13. Updates to This Policy
We may revise this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our services after updates indicates your acceptance of the revised policy.
14. Contact Us
For any privacy-related questions or requests, please reach out to:
📞 (866) 886-3901
✉ contact@firstbellholiday.com
📍 1070 Morris Ave, Apt 1147, Union, NJ 07083, United States